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  • Hours & location
  • New Bicycles
    • Kona
    • Gunnar and Waterford
    • SOMA
    • Bike Friday
    • Cargo Bikes
    • Adventure and Excursion Bikes
  • Accessories & Gear
    • Racks
    • Fenders
    • Lighting
    • Locks and security
    • Bags, Baskets, Boxes
    • Winter Clothing
    • Summer Clothing
    • Trailers
  • Repair & Service
    • Services and rates
    • Common bike repairs
    • Wheel Building >
      • IGH
    • New Bicycle Assembly
    • Custom Fabrication
  • F.A.Q.
  • Contact
    • Rides & Events
  • More...
    • Press
    • About us
    • Payment Types
    • What does Green mean?
    • Social Justice
    • Links: Navigation, Advocacy, Culture
    • Return Policy
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Return Policy and Service Guarantee

​Repairs are guaranteed for 30 days after pickup, pure and simple. If something is wrong with the work promised on the contract we will make it right. Labor is non-refundable, however, since it represents time that has already flowed downstream. Guarantee does not cover normal wear and tear, or damage caused by collision, neglect, or abuse. You may inquire about potential warranty claims on parts we have installed.

See this page for more details on bicycle service. 

Items purchased in error or remorse may be returned for a full refund only when in new and unused condition, with undamaged original packaging, and when accompanied by proof of purchase within 15 days of purchase date. Manufacturer's warranties or guarantees that preempt this policy will be honored. Sales of discounted or other promotional items are final and non-refundable.

Sales of bicycle racks, fenders, and other parts or accessories that have been installed on a bike are final and non-refundable. New bicycle sales are final unless expressed to the contrary prior to the sale, in which case a restocking fee of 15% of item's purchase price may be withheld from refund. Special order returns or cancellations are subject to a partial or full value restocking fee at Green Machine Cycles's discretion.

Quotes or estimates on new products or services are valid for seven days from date of inquiry posted thereon.

Products are warranted for the lesser duration of either manufacturer's policy or one year from date of purchase.

Green Machine Cycles
  
1634 W Montrose Ave.   Chicago, IL    60613
​
773-506-BIKE 

info@greenmachinecycles.com


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Our customers say:
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"Having visited other bike shops in the area, I do not have to look any longer...He does good work at a fair price. Highly recommended!"
-Michael B.

"I'm still absolutely in love with the custom build Ezra did for me three and a half years ago. I ride it every day and have had zero issues in any weather or under any cargo load. Best purchase I've ever made." -Eric R. 

"What stands out is the stellar customer service. No pretentiousness, just friendly, helpful advice and a breadth of knowledge. Look no further for all of your cycling needs." -Zane S.
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